SUPPLEMENTAL AGENDA
Protecting Public Trust: Accountability in Homeless Services
Contracts
45-A.
Recommendation as submitted by Supervisors Horvath and Barger:
Instruct the Director of Homeless Services and Housing to partner with
the Auditor-Controller to confirm robust, yet efficient, contract
issuance, implementation, and monitoring protocols and procedures,
including a contract monitoring function, which should include, but not
be limited to a contract template for the department reviewed by County
Counsel, high standards of accountability, including clearly defined
performance measures, and timely contractor communication, strong
provisions for contract termination, the development of active
monitoring, to include random, in-person site visits, field based
compliance protocols, corrective action plans, and tools such as
customer satisfaction surveys, accounting protocols to ensure
verification of services performed and timely payment, and a process
for ongoing risk assessment of new and existing contractors. Explore
contracting with the Auditor-Controller to perform certain oversight
functions, including monitoring of high-risk contractors. In coordination
with the Auditor-Controller, report back to the Board in writing in 60
days with the Department’s internal contract issuance, implementation,
and monitoring protocols and procedures, plans for ensuing a robust
contract monitoring function, to include consideration of direct
contracting with the Auditor Controller, and how these oversight
functions will be implemented. Provide a verbal presentation at the
Board Meeting of April 14, 2026, on the report back. (26-0969)